All interaction on behalf of Valen Project Services must be undertaken in an honest, ethical, and responsible manner. Valen shall act on behalf of customers as an extension of their teams. Whether it be client-side or project delivery, we hold ownership, responsibility and accountability for all actions and ensure that no issue is left for customers to manage without Valen support.
Valen are a top tier service provider with quality deliverables as the determining factor between us and the rest of the industries that we operate in. Valen representatives shall take suitable time to ensure that all deliverables meet the necessary quality standards. Valen shall strive to be the best at what we do.
Value shall be provided to customers on all Projects and/or interactions. While we are a business with commercial requirements and targets, we must ensure to share all relevant information and knowledge to ensure our customers and other stakeholders always maximise the benefit of their interaction with Valen. Services provided by Valen shall always be fair and reasonable in their value.